At Passionate Baker, we are committed to providing you with high-quality products and a delightful shopping experience. We understand that, occasionally, you may need to seek a refund or return a product. Please read our Refund Policy to understand the terms and conditions governing refunds and returns.
Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described on our website, please contact us within [number of days] days of receiving the item.
Order Cancellation: You may cancel your order and request a refund if the order has not been processed or shipped. Orders that have already been shipped cannot be canceled.
Contact Us: To initiate a refund or return, please contact our customer support team at [email protected] the specified time frame for eligible refunds.
Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization number if applicable.
Return the Product: If required, please securely package the item to be returned, including all original packaging, and ship it to the address provided by our customer support team.
Inspection: Once we receive the returned item, we will inspect it to verify the reason for the return, whether it's due to damage, defect, or other eligible circumstances.
Refund or Replacement: Depending on the nature of the return, we will process your refund or arrange for a replacement product. Refunds will be issued to the original payment method used for the purchase.
Some items are non-refundable, including but not limited to:
Perishable food items that have been opened or consumed.
Products with signs of use or wear that affect their resale condition.
Personalized or customized items.
Gift cards or digital products.
Refunds will be processed within [number of days] days of receiving the returned item. Please allow additional time for the refund to appear on your bank or credit card statement, as processing times may vary depending on your financial institution.
If you have any questions or concerns about our Refund Policy or need assistance with a return, please reach out to our customer support team at [contact email]. We are here to help and ensure a smooth resolution.
We may update our Refund Policy from time to time to align with evolving business practices and regulations. Any changes to the policy will be posted on this page.
Thank you for choosing Passionate Baker . We appreciate your trust and look forward to serving you with the best gourmet food and customer service.